Frequently asked questions
One of your customers used Remark’s free app to privately send their sustainability feedback directly to your email address. Remark has implemented a 2-way email relay to help stop spam and protect your personal information. Learn more
Business responses to Remark customer emails remain private and are not shared or posted publicly by Remark without the sender’s direct consent. We will reach out to you if there’s an opportunity to celebrate your brand or business sustainability efforts publicly.
Customers want to support businesses that share their values. By responding directly to a customer, no matter how brief, it shows that you acknowledge their concern and are working on it. Case Study: Can Your Customers Email Your Ceo Directly? Jeff Bezos’ Customers Can.
We send Remarks to the most influential leaders in an organization, typically the owner or CEO. Honest and constructive customer feedback is critical to make big decisions around investment in sustainability. We think it’s important to send feedback to the person ultimately making that decision, although many leaders forward Remarks to the appropriate department in their organization to address the issue.
Our app facilitates private communications from customers directly to a business decision-maker within an organization. We realize that businesses can’t prioritize sustainability until they know what their customers care about. We’re on a mission to provide businesses with the insights and resources they need to remain competitive on a changing planet.
No. Remark is a Public Benefit Corporation. We believe that to solve the problems we face as a society, we need to merge profit & impact. Creating sustainable business models (where mission doesn’t get lost) is something we’re passionate and transparent about.
We make money through referral fees when we provide introductions to helpful sustainability resources.
For example, if a business that needs alternative packaging is connected with a sustainable manufacturer then Remark earns a small referral fee.
We’re happy to connect you to someone who can help. For questions or feedback about Remark, we invite you to email our CEO, Jess Lybeck, at jess(at)remark.eco. For questions related to sustainability or suppliers, please email our Chief Sustainability Officer, Beth Birchfield, at beth(at)remark.eco.