Subject: Urban Bistro sustainability
I love Urban Bistro!! I appreciate that you have some vegetarian options.
I wanted to reach out personally today because I saw that you still have automatically included cutlery and plastic takeout containers. Are you considering something more sustainable?
As a frequent customer, I’d definitely spend more money if you made a change.
Why did I receive a customer email from a “send.remark.eco” email address?One of your customers used Remark’s free app to privately send their sustainability feedback directly to your email address. Remark has implemented a 2-way email relay to help stop spam and protect your personal information. Learn more Will my responses to consumers remain private?Business responses to Remark customer emails remain private and are not shared or posted publicly by Remark without the sender’s direct consent. We will reach out to you if there’s an opportunity to celebrate your brand or business sustainability efforts publicly. Why is it important to respond? Customers want to support businesses that share their values. By responding directly to a customer, no matter how brief, it shows that you acknowledge their concern and are working on it. Case Study: Can Your Customers Email Your Ceo Directly? Jeff Bezos’ Customers Can.Why was the email sent me and not customer service?We send Remarks to the most influential leaders in an organization, typically the owner or CEO. Honest and constructive customer feedback is critical to make big decisions around investment in sustainability. We think it’s important to send feedback to the person ultimately making that decision, although most leaders forward Remarks to the appropriate department in their organization to address the issue. How do you prevent spam?We scan each email for spam before it’s sent to the user in accordance with our privacy and terms. If you believe you’ve received a spam email, please forward it to firstname.lastname@example.org and we’d be happy to assist you. How does the Remark app work?Our app facilitates private communications from customers directly to a business decision-maker within an organization. We realize that businesses can’t prioritize sustainability until they know what their customers care about. We’re on a mission to provide businesses with the insights and resources they need to remain competitive on a changing planet.Is Remark a non-profit?No. Remark is a Public Benefit Corporation. We believe that to solve the problems we face as a society, we need to merge profit & impact. Creating sustainable business models (where mission doesn’t get lost) is something we’re passionate and transparent about.How does Remark make money?We offer no-cost sustainability research assistance to businesses. We make money through referral fees when we provide introductions to helpful sustainability resources. For example, if a sustainable manufacturer is connected with a business that needs alternative packaging then Remark earns a small referral fee.What if I have another question or feedback for Remark? We’re happy to connect you to someone who can help. For general questions or feedback about Remark, please email our CEO, Jess Lybeck, at jess(at)remark.eco. For questions related to sustainability or our no-cost sustainability research assistant services, please email our Chief Sustainability Officer, Beth Birchfield, at beth(at)remark.eco.