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LATEST IMPACT

Real change is possible.

Businesses are shifting their operations to be more sustainable
as a direct result of feedback sent with Remark.

IMPACT STORIES

Real change is possible.

IMPACT STORIES

Real change is possible.

Garden Retailer pursuing alternatives to styrofoam

Remark user, Erin, received a gift from an online Garden Retailer for Mother’s Day. She loved the gift, but wasn’t a big fan of the styrofoam packing peanuts in their packaging. She used the Remark app to send the retailer feedback in less than a minute. The next day, the...

10
May
Yak & Yeti switches to compostable takeout containers

Rachel loves her Indian food – and Yak & Yeti is the absolute best in Denver. However, after a recent visit she was disappointed to see all the plastic containers used for takeout. She took a quick minute to send feedback to the restaurant with Remark, thanking them for their...

08
May
Noodle Bar on the way to ditching plastic takeout

Colin loves noodles, but hates plastic. He sent a local Denver restaurant group feedback with Remark asking them to ditch the plastic takeout containers and automatically included cutlery. A few weeks later, that restaurant group requested resources to switch to more sustainable takeout containers as a direct result of Colin’s...

02
May
HopWTR switches away from plastic fill in their shipping boxes

Have you tried HopWTR? Delicious, mellow buzz without the alcohol due to adaptogens and nootropics – it’s really quite amazing. What wasn’t amazing, however, was that they shipped their product with a bunch of plastic fill. Jess, Remark’s co-founder & CEO, sent HopWTR feedback and heard back within a few...

19
Apr
Grocery chain removes plastic wrap from coconuts

Remark user, Rachael, sent Fresh Thyme in Minneapolis a Remark when she saw these coconuts wrapped in plastic. Her email was delivered to the CEO of Fresh Thyme who forwarded it on to the Store Director. The store director followed up with Rachael a few days later and let her...

08
Oct
Garden Retailer pursuing alternatives to styrofoam

Remark user, Erin, received a gift from an online Garden Retailer for Mother’s Day. She loved the gift, but wasn’t a big fan of the styrofoam packing peanuts in their packaging. She used the Remark app to send the retailer feedback in less than a minute. The next day, the...

10
May
Yak & Yeti switches to compostable takeout containers

Rachel loves her Indian food – and Yak & Yeti is the absolute best in Denver. However, after a recent visit she was disappointed to see all the plastic containers used for takeout. She took a quick minute to send feedback to the restaurant with Remark, thanking them for their...

08
May
Noodle Bar on the way to ditching plastic takeout

Colin loves noodles, but hates plastic. He sent a local Denver restaurant group feedback with Remark asking them to ditch the plastic takeout containers and automatically included cutlery. A few weeks later, that restaurant group requested resources to switch to more sustainable takeout containers as a direct result of Colin’s...

02
May
HopWTR switches away from plastic fill in their shipping boxes

Have you tried HopWTR? Delicious, mellow buzz without the alcohol due to adaptogens and nootropics – it’s really quite amazing. What wasn’t amazing, however, was that they shipped their product with a bunch of plastic fill. Jess, Remark’s co-founder & CEO, sent HopWTR feedback and heard back within a few...

19
Apr
Grocery chain removes plastic wrap from coconuts

Remark user, Rachael, sent Fresh Thyme in Minneapolis a Remark when she saw these coconuts wrapped in plastic. Her email was delivered to the CEO of Fresh Thyme who forwarded it on to the Store Director. The store director followed up with Rachael a few days later and let her...

08
Oct
Garden Retailer pursuing alternatives to styrofoam

Remark user, Erin, received a gift from an online Garden Retailer for Mother’s Day....

10
May
Yak & Yeti switches to compostable takeout containers

Rachel loves her Indian food – and Yak & Yeti is the absolute best...

08
May
Noodle Bar on the way to ditching plastic takeout

Colin loves noodles, but hates plastic. He sent a local Denver restaurant group feedback...

02
May
HopWTR switches away from plastic fill in their shipping boxes

Have you tried HopWTR? Delicious, mellow buzz without the alcohol due to adaptogens and...

19
Apr
Grocery chain removes plastic wrap from coconuts

Remark user, Rachael, sent Fresh Thyme in Minneapolis a Remark when she saw these...

08
Oct

MORE SHARING = MORE IMPACT

Send a text to a friend to let them know about this remark(able) thing.

A simple “hey, have you seen remark.eco?” will do.

Did we mention that you’re the best?

Thank you for being you.

MORE SHARING = MORE IMPACT

Send a text to a friend to let them know about this remark(able) thing.

A simple “hey, have you seen remark.eco?” will do.

Did we mention that you’re the best?

Thank you for being you.

MORE SHARING = MORE IMPACT

Send a text to a friend to let them know about this remark(able) thing.

A simple “hey, have you seen remark.eco?” will do.

Did we mention that you’re the best?

Thank you for being you.

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Sample Remark Email

Subject: Urban Bistro sustainability

Hi There,

I love Urban Bistro!! I appreciate that you have some vegetarian options.

I wanted to reach out personally today because I saw that you still have automatically included cutlery and plastic takeout containers. Are you considering something more sustainable?

As a frequent customer, I’d definitely spend more money if you made a change.

Your customer,

Jessica

Sample Remark Email

Subject: Urban Bistro sustainability

Hi There,

I love Urban Bistro!! I appreciate that you have some vegetarian options.

I wanted to reach out personally today because I saw that you still have automatically included cutlery and plastic takeout containers. Are you considering something more sustainable?

As a frequent customer, I’d definitely spend more money if you made a change.

Your customer,

Jessica

Frequently Asked Questions

Why did I receive a customer email from a “send.remark.eco” email address?
One of your customers used Remark’s free app to privately send their sustainability feedback directly to your email address. Remark has implemented a 2-way email relay to help stop spam and protect your personal information. Learn more
Will my responses to consumers remain private?
Business responses to Remark customer emails remain private and are not shared or posted publicly by Remark without the sender’s direct consent. We will reach out to you if there’s an opportunity to celebrate your brand or business sustainability efforts publicly.
Why is it important to respond?
Customers want to support businesses that share their values. By responding directly to a customer, no matter how brief, it shows that you acknowledge their concern and are working on it. Case Study: Can Your Customers Email Your Ceo Directly? Jeff Bezos’ Customers Can.
Why was the email sent me and not customer service?
We send Remarks to the most influential leaders in an organization, typically the owner or CEO. Honest and constructive customer feedback is critical to make big decisions around investment in sustainability. We think it’s important to send feedback to the person ultimately making that decision, although most leaders forward Remarks to the appropriate department in their organization to address the issue.
How do you prevent spam?
We scan each email for spam before it’s sent to the user in accordance with our privacy and terms. If you believe you’ve received a spam email, please forward it to support@remark.eco and we’d be happy to assist you.
How does the Remark app work?
Our app facilitates private communications from customers directly to a business decision-maker within an organization. We realize that businesses can’t prioritize sustainability until they know what their customers care about. We’re on a mission to provide businesses with the insights and resources they need to remain competitive on a changing planet.
Is Remark a non-profit?
No. Remark is a Public Benefit Corporation. We believe that to solve the problems we face as a society, we need to merge profit & impact. Creating sustainable business models (where mission doesn’t get lost) is something we’re passionate and transparent about.
How does Remark make money?
We offer no-cost sustainability research assistance to businesses. We make money through referral fees when we provide introductions to helpful sustainability resources. For example, if a sustainable manufacturer is connected with a business that needs alternative packaging then Remark earns a small referral fee.
What if I have another question or feedback for Remark?
We’re happy to connect you to someone who can help. For general questions or feedback about Remark, please email our CEO, Jess Lybeck, at jess(at)remark.eco. For questions related to sustainability or our no-cost sustainability research assistant services, please email our Chief Sustainability Officer, Beth Birchfield, at beth(at)remark.eco.

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